Terms & Conditions Our terms made clear.

These terms apply when you ask PrimeShopr to buy a product for you from a store abroad and deliver it to you in Bangladesh. When you ask us for a quote or place an order, you agree to them.

PrimeShopr is a trading name operated from Dhaka, Bangladesh. In these terms, “we”, “us” and “our” mean PrimeShopr, and “you” means the person who places the order.

Our privacy policy explains how we handle the information you give us.

PrimeShopr is a buy-for-me service. You send us a link to a product in an online store in the USA, the UK, India or Malaysia. We buy the product on your behalf, ship it to Bangladesh, clear it through customs and deliver it to you.

You must be 18 or over to place an order. If you are under 18, a parent or guardian must order for you.

Give us correct details: the product link, the size, colour or variant you want, the quantity, and your name, phone number and delivery address. We are not responsible for a wrong item or a failed delivery caused by details you gave us.

We can refuse a request, for example when we cannot buy from the store, when the item is on the list in section 5, or when we cannot ship it legally.

Send us a product link on WhatsApp and we reply with a quote. The calculator on our website gives an estimate only. The quote we send you on WhatsApp is the price you pay.

The final quote is all-in. It includes:

• the product price, converted to taka at the rate the quote states
• the store's sales tax, or GST for a store in India
• the traveller charge, a rate per kilogram, and our PrimeShopr charge
• shipping to Bangladesh and delivery to your address
• customs duty and import taxes

You pay as the quote states. Your order is confirmed when you accept the quote and pay. We then place the order with the store. In these terms, that moment is the purchase.

We charge nothing more after you pay, unless you change the order, for example to a different size, a higher quantity or a new delivery address.

Each quote states an estimated delivery window. It is an estimate, not a promise: the store, international transit and customs can each take longer than planned. We send you an update on WhatsApp at each step, and you can ask for one at any time.

When your order arrives, check the package before you accept it. If something is missing or damaged, tell us on WhatsApp as soon as you can and send photos.

Every order passes through Bangladesh customs, and its duty is part of your quote. If customs holds or inspects an item, we tell you and help as far as the law allows.

We do not buy or ship:

• weapons, ammunition, explosives, and replicas of them
• illegal drugs and narcotics
• prescription medicines
• flammable, toxic or other hazardous goods, including aerosols and loose lithium batteries
• alcohol, tobacco, e-cigarettes and vape liquids
• counterfeit goods, or goods that copy another brand
• obscene or pornographic material
• live animals, plants and seeds
• cash, gold and precious stones
• anything else that Bangladesh law bans or restricts from import

You can cancel free of charge before the purchase, which is the moment we place the order with the store. We refund the full amount you paid.

After the purchase, you can cancel only if the store accepts a return. We then refund the amount you paid, less the store's fees and any shipping already paid.

We process a refund within one to two weeks of the date you cancel. In unavoidable circumstances, it can take up to 60 days.

If an item arrives damaged, defective or different from the store's description, section 7 says who is responsible and what we do.

We are responsible for your order from the purchase until we hand it over to you. If an item is lost or damaged while it is in our care, we refund it.

A defect, or a counterfeit sold by the store, is the store's responsibility. We help you claim from the store under its return policy.

Our liability for an order is limited to the amount you paid for that order.

Nothing in these terms takes away a right that the law of Bangladesh gives you as a consumer.

We may change these terms. The “Last updated” date on this page shows when we last changed them.

The terms that apply to an order are the ones on this page on the day you accept the quote.

The laws of Bangladesh govern these terms, and the courts of Bangladesh decide any dispute about them.

If you have a complaint, contact us first. Most problems are fastest to solve directly.

Questions about these terms, an order or a refund? Send us a message on WhatsApp.

Legal name

PrimeShopr

Email

privacy@primeshopr.com