Privacy Policy Your privacy matters.

PrimeShopr buys products from stores in the USA, the UK, India and Malaysia for shoppers in Bangladesh and delivers them to their door. This policy explains what information we collect when you visit primeshopr.com or order through us, why we collect it, who we share it with, and what you can ask us to do with it.

We collect only what we need to buy, ship and deliver your order. We do not sell your information. The website sets one cookie, to keep you signed in, and runs no advertising trackers.

PrimeShopr is a trading name operated from Dhaka, Bangladesh. Our business details are in section 6.

When you create an account and order through us, on the website or on WhatsApp, we keep:

• your mobile number, which is your account, and the time you signed up
• the name and contact email you add on your profile, and the addresses you save, each with the name and phone number of the person who receives it
• each signed-in session: when it started, when it ends, and the IP address and browser it signed in from
• your quote requests: the store links, sizes, colours, quantities and notes you send
• the items we price for you, which wait in your cart until you order or remove them
• your orders: the invoice number, the items, their prices, the address each order ships to and the time each item reaches a tracking step
• your payments: the method, the amount, the transaction ID and the account you paid from, each time our admins confirm or reject one and why, and any refund
• when an order is cancelled, who cancelled it and why
• the notifications we show you in your account
• your support tickets, the messages in them and the files you attach
• a dated record of each time you turn offers or order update messages on or off
• anything else you choose to tell us on WhatsApp, such as photos of a product

When you sign in, we send a one-time code to your mobile number by SMS. We log each SMS we send you: the number, the time, which kind of message it was and whether it was sent. We keep each code only to check it: it stops working after five minutes, and our SMS log never records it.

Signing in sets one cookie, named __Secure-client.session_token, for primeshopr.com and its subdomains. It holds a random session key that keeps you signed in, and nothing else. It expires seven days after you last use the site, and logging out removes it.

When you visit the website, our hosting provider, Cloudflare, records standard request information: your IP address, browser type, the page you asked for and the time. We do not use this to identify you.

The website saves your light or dark theme choice, and which cart items you have selected, in your browser's storage. They stay on your device. We do not run analytics or advertising scripts.

The price calculator on the website runs entirely in your browser. We do not receive what you type into it unless you send it to us as a quote request or on WhatsApp.

Our admins can also record an order for you by hand. When they do, we keep the same details as for an order you place yourself, and the order joins your account when you sign in with the phone number it ships to.

The tracking page shows an item's tracking details to anyone who enters its tracking number. It shows your first name, the first letter of your last name and your delivery area. It never shows your full name, phone number or street address.

Our service is for adults aged 18 and over. If you are under 18, ask a parent or guardian to order for you. If we learn that someone under 18 has sent us personal information, we delete it.

We use your information to:

• reply to your questions and send you a quote
• buy the products you ordered from the store abroad
• ship your order to Bangladesh, clear it through customs and deliver it to you
• send you tracking updates in your account, and by SMS at four steps of each item while order updates are on
• check the payments you tell us about against our own statements, and handle refunds
• answer your support tickets
• keep the records the law requires us to keep, such as invoices and tax records

We use your information for these purposes because you asked us to carry out your order.

We send offers and news only if you agree to receive them. You opt in with the offers switch on your profile, or by replying YES on WhatsApp, and we keep a dated record of each choice. You can stop offers at any time with the same switch, or by replying STOP.

We do not sell your personal information, and we do not share it with other companies for their marketing.

We share only what each party needs to do its part of your order:

• delivery and courier partners in Bangladesh receive your name, phone number and delivery address
• shipping and logistics partners who carry your order to Bangladesh receive the details on the parcel
• Bangladesh customs and other authorities receive what the law requires to clear an import
• payment providers process your payment under their own privacy policies
• SMS Khudebarta, our SMS provider in Bangladesh, receives your mobile number and the text of each SMS we send you, including your sign-in code
• WhatsApp, run by Meta, carries our chats with you under its own privacy policy
• Cloudflare hosts this website and our server, stores the files you attach to support tickets, and carries the encrypted connection between our server and our database
• OVHcloud (OVH Hébergement) runs the server we rent in Singapore for our database, which keeps every record listed in section 2

Stores abroad see that PrimeShopr bought the product. They do not receive your name or address.

We may also disclose information in these limited cases: when you agree to it, when we believe in good faith that the law requires it, when it is needed to protect our rights or property, or to a buyer or successor if PrimeShopr is sold or merged. We will try to tell you when this happens, where the law allows.

We take reasonable steps to protect your information against unauthorised access. This website is served only over an encrypted connection. Only the people who handle your order can read your chats. No method of storage or transmission is perfectly secure, so we cannot guarantee absolute security.

Some of the services we use, such as WhatsApp and Cloudflare, store or process information outside Bangladesh. We use them to carry out your order.

You can ask us to:

• show you the information we hold about you, or send you a copy
• correct anything that is wrong
• delete your information, except records the law requires us to keep, such as invoices
• stop using your information for offers, or withdraw any consent you gave us
• close your account

Send your request on WhatsApp or by email, using the details in section 6. We reply within 30 days.

If you are not satisfied with our answer, you can also complain to the data protection authority under Bangladesh's Personal Data Protection Act 2026.

You can turn offers and order update messages on or off at any time on your profile. Your account shows your orders, payments, notifications and tickets.

You can clear the saved theme choice and cart selection at any time by clearing your browser's site data for primeshopr.com.

If we change this policy in a way that matters, we will update the date on this page and post a notice on the website. If you have an open order, we will also tell you on WhatsApp.

Questions about your privacy or this policy? Send us a message on WhatsApp or email us.

Legal name

PrimeShopr

Email

privacy@primeshopr.com